Refund Policy

Refund policy


EASY RETURNS
We understand how disappointing it can be when purchases don’t work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund less shipping charges or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges and a 20% restock fee will apply. 

REFUNDS NOT ACCEPTED IF
  • Items have been altered or mishandled
  • Items have custom work or painting at time of sale
  • Items are Special-order/ Special Pricing
  • Items that have been installed or show signs of installation 
    (markings, scratches, plumber’s putty, etc.).
  • If an installed item is defective, please contact Customer Service for assistance.   
HOW TO RETURN AN ITEM
If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 866-733-4043 or info@saunaspa.com

TRUCK DELIVERY RETURNS
If you need to return a large item that was delivered by truck, contact customer service at 866-733-4043. Please note that there is a flat fee of $175 for truck delivery returns.

OUR PROMISE TO YOU
We stand behind the products we sell. If for any reason you choose the wrong item, we’ll help you return it and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know.

SENDING YOUR PACKAGE
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box.
Remove or cover any pre-existing labels or stickers. Include the Return Number and return address included in the email. Seal the box completely, making sure the item is secure for shipment. Shipping fees are at the customer’s expense. Please note that expedited shipping charges are non-refundable.
Allow 14 business days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you’ll get an email confirmation that your return has been processed.
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, upon receipt, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.

Frequently Asked Questions

What are the benefits of using a sauna regularly?

Regular sauna use promotes relaxation, improves circulation, detoxifies the body, and supports muscle recovery. Infrared saunas can also provide pain relief and skin rejuvenation, making them an excellent addition to your wellness routine.

How much space do I need to install a sauna?

Our saunas are designed to fit a variety of spaces. For example, the Terra S Outdoor Cabin Sauna requires a minimum of 6x6 feet, while our indoor infrared saunas can fit in compact home gym setups. Precise dimensions are listed on each product page, along with a downloadable spec sheet.

Are your saunas suitable for both indoor and outdoor use?

Yes! Our outdoor saunas are weather-resistant and perfect for backyards, while our indoor saunas blend seamlessly into home gyms, bathrooms, or relaxation areas. Explore our collections to find the ideal fit for your space.

What is the warranty and return policy for SaunaSpa products?

We stand behind the quality of our products. Each sauna comes with a limited warranty covering materials and craftsmanship. For returns, please review our policy on the website or contact our customer service team for assistance.